Returns & Refunds
We must be notified of any returns within 14 days of the initial order. All orders are subject to a 30% restocking fee, this is applied to cover the initial costs of administration, packaging and shipping. The return postage is the responsibility of the buyer and items must be received back to ourselves in their original packaging and resealable condition. We hold the right to refuse refunds if the items have been tampered with, damaged or are missing components.
Judge Ceiling Systems,
Unit 1, The Brookside Centre,
Redmarsh Drive, Redmarhs Industrial Estate,
We can of course make refunds on items that have not yet been processed and dispatched. If your order has already been dispacthed then you must use the above returns statement in order to receive a refund. If you have returned an order for a refund then you will receive this refund within 14 days of the items arriving back to ourselves. We can only make refunds to the source of the original payment i.e the bank account that you made the payment for your order with.
By making a payment / agreement with Klarna, you agree to their refund and returns policy as shown in your agreement and on their website here: https://www.klarna.com/uk/customer-service/refunds/. If you have paid for your order with a card, the refund will be made back to the same card.
If you are using Slice it, your refund will be available as a positive balance in your account with Klarna. This allows you to purchase again using your account at any participating online stores.